California - Orange County
Program Title
Vote Center Election Worker Recruitment
Program Summary
The Orange County Registrar of Voters transitioned to using an efficient Vote Center model during the 2020 Primaries and General Election. The shift to Vote Centers also saw the introduction of Customer Service Representatives (CSRs), a paid temporary County position with training to provide higher quality services to voters. A robust outreach and recruitment effort allowed the County to hire 1,500 CSRs to serve approximately 1.7 million voters in 188 Vote Centers. The CSRs varied in age, ethnicity, and occupation, and many offered voting assistance in different languages.