2022 - Winner for Outstanding Innovations in Elections - Large

The Palm Beach County Supervisor of Elections office was the first in the nation to offer Early Voting appointments during the 2022 Primary and General Elections. The program, No Wait Inside (NWI), launched successfully with 21,356 voters who participated (about the seating capacity of Madison Square Garden). No Wait Inside is a virtual waiting room cloud application that rose to popularity at doctor's offices during the pandemic; the Palm Beach County Supervisor of Elections office implemented its services in a unique way. The new program allowed voters to make an appointment during a time window and at a location convenient for them, schedule an appointment online up to 30 days in advance, cancel the appointment at any time, receive text notifications about their upcoming appointment, and skip the line during their appointment window to vote quickly. The state-of-the-art low-cost program is flexible, customizable, allows for fast implementation, and communicates directly with voters to let them know exactly when you are ready for them.