2023 - Honorable Mention for Outstanding Innovations in Elections - Large

In May 2020, the Los Angeles County Registrar-Recorder/County Clerk (RR/CC) staff launched the Voting Solutions for All People (VSAP) IT Professional Training Program to ensure the integrity of its voting system by cross-training each IT election role, Field Support Technician (FST) and Call Center Agent (CCA). FSTs/CCAs safeguard the election equipment.?There were 12,000 device-related incidents reported?for the March 2020 election, which?were reduced?by half for the 2022 gubernatorial recall election.?This?was due to RR/CC including computer-based training with modules, instructional videos, assessments, and updates to the in-person training to include hands-on labs and a testing simulation.?This?created a higher standard of qualified staff to address and resolve potential voting equipment issues. Additionally,?training was reduced?from a five-day class to a one-day (10-hour) class. Now training over 1,100 FSTs/CCAs takes eight days?as opposed to?several weeks. With this program in place, FSTs and CCAs can now resolve more issues on-site without escalation, reducing attrition, lowering costs, achieving better device resolutions, and improving the overall voter experience.