2023 - Winner for Best Practices in Recruiting, Retaining, and Training Poll Workers

The Wake County Board of Elections decided to improve their self-paced online and Zoom training classes based on feedback from a post-election survey to election officials. When officials previously took these online courses, they would read the printed material along with the instructions on the screen. However, this did not have the same effect as an in-person instructor-led training using printed materials for exercises, scenario questions, and role-playing. To make their online training just as engaging and helpful as the in-person training, they created an interactive manual. This interactive online flipbook gives officials the ability to quickly search for answers and allows flexibility in choosing how and when they want to learn. Through this manual, election officials can now easily transition from paper to electronic copies on the go. This tool has greatly increased officials ability to become more familiar with the countys other online resources and more confident with electronic resources as election administrators move further into an online world.?