Florida - Nassau County Supervisor of Elections Office
Program Title
Website Chatbot
Program Summary
Within seconds of accessing the Nassau County Supervisor of Elections Office website, voters are greeted with a pop-up asking if the office can help. If the voter clicks Chat with us, they are asked if they need help with early voting, a vote-by-mail ballot, finding a voting location, dropping off a ballot, or something else. Based on the voter's response, the chatbot directs them to the appropriate page on the elections website or asks them to describe in one or two sentences how workers can help. The chatbot prompts the voter for their name, phone, and email and then advises the voter that the office will promptly reach out to them. This information is then emailed to several staff members who follow up with the voter. The office has improved voter services by ensuring that the person with the right skill set completes the follow-up and handles the issue in one call. This innovative and emerging method of communication has improved voter engagement. Since its implementation in February 2023, hundreds of voters have chatted with the office, with nearly half of these voters receiving the help they needed without staff assistance.